Problems and Complaints
Did we do something wrong?
At Elsali CBT we hope to provide you with a safe, non-judgmental space, where you can feel able to improve your mental health. We keep our clients in mind with everything we do. We want you to feel comfortable from the first conversation with us, to the last.
In the unlikely event that you are unhappy with any aspect of our service, please use the form to get in touch as soon as you can. You can also use this form to make suggestions of how we can improve your experience with us.
We have also listed other regulatory services you can contact if we have not been able to resolve your problem or complaint about our service.
Complaint/Problem with sessions
If you have a problem regarding your sessions or therapist, then please use the form above to get in touch. The Director will contact you to discuss the problem. We will always try our best to find a resolution that you are happy with.
Complaint/Problem with privacy, data handling or processing
If you have a problem with the way we have handled or processed your data, then in the first instance you should use the form to get in touch with us so that we can rectify the situation immediately.
If you feel that there has been a serious breach of trust and you need to take your complaint further, then you may contact the Information Commissioners office directly.
Complaint/Problem with Therapist Conduct
If you have a problem with the way your therapist has behaved towards you or anyone else, then in the first instance you should use the complaint form above. We are usually able to rectify the situation and come to an understanding. The Director will be in touch as soon as possible.
If you feel that you need to take your complaint further, then you may contact the British Association for Behavioural and Cognitive Psychotherapies (BABCP). You can click below on the BABCP icon to go to their website.
